Pre & Post Sale Customer Support
We are providing a pre-sales person who has in depth knowledge of specific product/service. He helps the customer to understand how the specific product/service is helpful to his business by correlating the product and the business. Pre-sales technical support covers technical questions about a product before the person asking these questions has bought the product (hence 'pre-sales'). These inquiries are typically free of charge, and will typically help clarifying attributes or performance aspects of a product prior to making a purchase decision by customer
We are providing a post-sales person who has in depth knowledge of after sales support. After sale of that product/service providing support for that product/service or services related to that product/service which generate the revenue is called as post-sales.
It is also referred as after sales service of the product such as warranty claim etc. For example, you'd want to buy something from a company that offers post-sale services, such as a warranty. Post can mean after, so basically post-sale means after sales. A successful sale means… the service expected by a customer and service delivered by the management after the sale being done!
PR should mean a lot to anybody in a business relationship. Customer service leads to customer satisfaction. Customer satisfaction determines the life and death of ANY company.
tags:
One-to-One? No, One-to-Many, Conversion Control, Customer Experience, Multiple Language
